Terms of Service

1. Overview

These Terms of Service ("Terms") govern the relationship between ClearRoute UK ("we", "us", "our") and any person ("client", "you") who engages our consultancy services. By using our website or engaging our services, you agree to these Terms in full.

ClearRoute UK is an independent documentation consultancy. We are not a law firm, immigration adviser, or regulated financial adviser. We do not provide legal advice. Our services consist of guidance, document preparation support, and application assistance.

2. Our Services

ClearRoute UK provides consultancy and application support services in relation to the following:

• UK driving licence conversion guidance and application support
• DVSA theory and practical test booking assistance
• National Insurance number application support
• Biometric Residence Permit (BRP) and eVisa guidance
• UK address proof setup guidance
• UK bank account setup guidance

All services are purely advisory and administrative in nature. We assist clients in preparing and submitting applications through official UK government channels. We do not submit applications on behalf of clients without their knowledge and explicit consent.

3. Eligibility

You must be 18 years of age or older to engage ClearRoute UK's services. By using our services, you confirm that you are legally eligible to make the application(s) you are seeking assistance with and that all information provided to us is accurate and complete.

We reserve the right to decline to provide services where we reasonably believe the engagement would be unlawful, inappropriate, or outside the scope of our expertise.

4. Fees & Payment

Our consultancy fees are agreed in writing before any work commences. All fees quoted are for our consultancy and support services only. Government application fees, test fees, and other third-party costs are always separate and are paid directly by the client to the relevant authority.

4.1 Deposit

Where a deposit is required, this will be agreed and confirmed in writing before work begins. The deposit is non-refundable once preparatory work has commenced, except where we are unable to provide the agreed service due to circumstances within our control.

4.2 Refunds

If a service cannot be completed due to reasons within our control, we will discuss a fair resolution with you on a case-by-case basis. We do not offer refunds based on government decisions, processing delays, or unsuccessful application outcomes where we have fulfilled our obligations under these Terms.

5. Client Obligations

By engaging our services, you agree to:

• Provide accurate, complete, and truthful information at all times
• Supply all required documents promptly when requested
• Notify us immediately of any change in circumstances relevant to your application
• Not use our services for any unlawful purpose
• Understand that government processing times are outside our control

We reserve the right to terminate services immediately and without refund if a client provides false or misleading information.

6. Limitation of Liability

To the fullest extent permitted by law, ClearRoute UK's total liability to you in connection with our services shall not exceed the total consultancy fees paid by you to us for the specific service in question.

We are not liable for: government processing delays; unsuccessful application outcomes; changes in government policy or requirements; actions or omissions by third parties (including government bodies); or any indirect, consequential, or special loss.

7. Disclaimer

Our services provide guidance and administrative support only. Nothing on our website or in our communications constitutes legal advice. Outcomes of applications to government bodies cannot be guaranteed.

All driving tests must be sat by the applicant in person. We do not and cannot sit tests on behalf of clients. Any suggestion that we can guarantee test results or government decisions is false and should be reported to us immediately.

8. Intellectual Property

All content on the ClearRoute UK website — including text, design, graphics, and code — is the intellectual property of ClearRoute UK. You may not reproduce, copy, or distribute any part of our website without prior written permission.

9. Termination

Either party may terminate an engagement by providing written notice. Upon termination, any fees due for work already completed become immediately payable. We reserve the right to terminate services without notice where a client breaches these Terms.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have any questions about these Terms of Service, please contact us at:

ClearRoute UK
Email: info@clearoute.uk
Website: clearoute.uk/contact